Emergency?

0912 754 305

Diagnostics & treatment

Emergency and hospital care

A veterinarian is on call every night and every Sunday. Call the emergency line. The veterinarian will advise you by phone and arrange a visit if your pet needs to be seen.

  • 98 Tô Ngọc Vân Floor 1, House G, beside the entrance to Diamond Suite Get directions

Call straight away if your pet

Not sure it’s an emergency? Call anyway.

  • is struggling to breathe, or choking
  • is bleeding heavily, or the bleeding won’t stop
  • has collapsed, passed out or had a seizure
  • may have swallowed something poisonous
  • is in severe pain, or can’t use a leg after an injury
  • has hurt an eye
  • has been hit by a car or a motorbike
  • may have heatstroke
  • keeps straining but can’t pass urine

What to do

  1. Call and tell us what happened

    Follow the veterinarian’s advice about whether to bring your pet to the clinic. During opening hours you can also come straight in, but it is best to call first.

  2. Move your pet gently

    Pain can make even a gentle pet bite or scratch. Move it as little as you can: a cat in its carrier or a box with air holes, an injured dog on a blanket or a firm board.

  3. Bring the packaging

    If your pet may have swallowed something harmful, bring the packaging or a photo of it. Please don’t give human medicines or try to make your pet vomit unless the veterinarian asks you to.

  4. When you arrive

    Tell the team what happened and what the veterinarian advised by phone. The team will explain the next steps.

Three of the ASVELIS team scanning a grey cat with ultrasound

If your pet needs to stay

When a pet is seriously ill, it can stay at the clinic for treatment. Care is planned case by case and may include regular checks, a drip and injections. While your pet is with us, the team keeps you updated and arranges visits with you.

  • Dr. Anna Klinnikova

    Veterinary cardiologist and advanced ultrasound specialist

  • Dr. Septianingrum

    Veterinarian

  • Dr. Lucie Viard

    Veterinarian

  • Dr. Ngoc Huyen

    Veterinarian

  • Dr. Huan Pham

    Veterinarian

  • Dr. Lam

    Veterinarian

  • Duc Anh

    Veterinarian

  • Hoang Giang

    Veterinary assistant

What owners say about our emergency care

  • Staff are always friendly. The one time we took our cat there for an emergency, the vet saw us promptly and was extremely professional and quickly identified and resolved the issue.

    jkb Emergency visit · Google review
  • Extremely empathetic, caring, and talented vet staff. Have provided great regular and emergency care for our cats for 3+ years

    Caitlin Wetsch Regular and emergency care · Google review
  • Very helpful staff, solved our emergency with diligence and care.

    Cohan Wotherspoon Emergency visit · Google review

Worried about your pet?

Call the emergency line and tell us what is happening.