How we can help
Why families trust us with the journey
Moving with a pet is a big step. This is what stands behind every move we plan.
- 22years of veterinary care in Hanoi
- 100+pets helped to travel worldwide
- 6service options, from airport support to door-to-door
Families who moved with ASVELIS
How a move works
Preparation takes from a few weeks for countries such as Canada to six months or more for Japan, depending on the destination and on whether your pet is a dog or a cat.
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Tell us your plans
Where your pet is going and when. The team checks the rules of your destination with you.
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Veterinary preparation
The examination, vaccinations and tests your destination requires, at ASVELIS.
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Documents and permits
The team prepares the health certificate and the export or import papers.
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Travel day
At the airport, or door to door. The relocation hotline answers 24/7 while your pet travels.
The team who handles your pet’s move
Ngô Giang
Pet travel consultant
Export, import and airline coordination
Thuy Dung
Receptionist
Reception and scheduling; helps families with pet relocation
Dr. Huan Pham
Veterinarian
Consultations, surgery and dentistry; airport procedures for pet relocation
Questions about moving with your pet
Is flying safe for my pet?
Thousands of pets fly safely every year. The risk is higher for flat-faced breeds such as pugs, French bulldogs and Persian cats, which can struggle to breathe in heat or under stress, and for very young, old or unwell pets; some airlines restrict flat-faced breeds. That is why an ASVELIS veterinarian examines your pet before travel and checks that it is fit for the journey.
Should my pet be sedated for the flight?
Usually not. IATA advises against sedatives and tranquillisers for pets in the cabin or the hold, because of the risk of side effects during the flight, and some airlines do not accept sedated pets. If your pet gets very anxious, talk to your ASVELIS veterinarian before the trip: only a veterinarian should decide whether any calming medicine is right, and it should be tried at home first. Never give your pet medicine for travel without a vet’s advice.
Where does my pet travel on the plane?
It depends on the airline, the size of your pet and the destination. Some airlines allow a small dog or cat in the cabin, in a carrier that fits under the seat in front of you. Larger pets travel in the hold, in the area airlines use for live animals, as checked baggage or as cargo, and some destinations accept pets only as cargo. Either way, your pet travels in a crate or carrier that meets the IATA Live Animals Regulations, with room to stand, turn around and lie down naturally.
Will my pet eat and drink during the journey?
Give a light meal and a small drink about two hours before check-in, and keep offering water until then; a full stomach makes travel sickness more likely. Pets are usually not fed during the flight, but fresh water matters, especially on long journeys. Your ASVELIS veterinarian will adapt this for young pets or pets with a medical condition.
How early should I contact you?
As soon as you know your travel date: some destinations need months of tests and paperwork before your pet can travel.
How much does a move cost?
It depends on the destination, on your pet and on the service you choose, door to airport or door to door. Ask for a quote or call the hotline, and the team will ask about your pet and your route.
Who do I call while my pet is travelling?
The 24/7 relocation hotline, +84 943 408 667.
Sources: IATA and the Canadian Veterinary Medical Association.